At Inniva, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

1. Returns

Eligibility for Returns:

  • Products must be unused, unopened, and in the same condition that you received them.
  • The original packaging and proof of purchase must be included.

Return Process:

  • Contact our customer support team at returns@inniva.in within 7 days of receiving your order.
  • Provide your order number and reason for the return.
  • Our team will guide you through the return process and provide you with a return authorization number.

Shipping:

  • Customers are responsible for the return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds

Refund Eligibility:

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Non-Refundable Items:

  • Sale items and gift cards are non-refundable.

Late or Missing Refunds:

  • If you haven’t received a refund yet, please check your bank account again.
  • Then, contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at refunds@inniva.in.

3. Exchanges

Eligibility for Exchanges:

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, please contact us at exchanges@inniva.in.

4. Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Email: support@inniva.in
  • Phone: +91-9574831617
  • Address: Inniva,
    301/A, Avalon Business Hub, Aamba Talavadi, Priya Park Society, Katargam, Surat, Gujarat 395004.

Thank you for shopping with Inniva! We appreciate your business and strive to provide the best possible products and services.