Shipping and Delivery Policy

Welcome to Inniva! We are committed to ensuring that your shopping experience is seamless and satisfying. Please read our Shipping and Delivery Policy carefully to understand how we manage your orders.

Shipping and Processing Times

  • Order Processing: All orders placed before 2:00 PM (IST) are processed and dispatched on the same business day. Orders placed after 2:00 PM will be processed on the next business day.
  • Shipping Time: We aim to deliver your order within 7 business days from the date of dispatch, depending on your location.

Shipping Rates

  • Free Standard Shipping: We offer free standard shipping on all orders across India.
  • Expedited Shipping: Expedited shipping options are available at an additional cost. Please check the shipping options at checkout for details.

Delivery Areas

  • Coverage: We deliver across India, covering urban, semi-urban, and rural areas. If your location is not serviceable, our customer support will notify you within 24 hours of order placement.

Order Tracking

  • Tracking Information: Once your order is dispatched, you will receive an email with the tracking number and a link to track your shipment. You can monitor the progress of your delivery at any time.
  • Tracking Updates: Please allow 24 hours for the tracking information to update after your order is dispatched.

Failed Deliveries

  • Incorrect Address: Please ensure that the shipping address provided is accurate and complete. Inniva is not responsible for delays or non-delivery due to incorrect addresses.
  • Unsuccessful Delivery Attempts: Our delivery partner will make up to three attempts to deliver your order. If the delivery is unsuccessful after these attempts, the order will be returned to our warehouse, and a reshipping fee may apply.

Damaged or Lost Items

  • Damaged Items: If your order arrives damaged, please contact our customer support within 48 hours of delivery with photographs of the damaged product and packaging. We will arrange for a replacement or refund as per our Return and Refund Policy.
  • Lost Items: In the rare event that your order is lost in transit, we will initiate a full refund or resend your order at no additional cost.

International Shipping

  • Currently Unavailable: We do not offer international shipping at this time. Our products are only available for delivery within India.

Contact Us

If you have any questions or concerns about your order, please feel free to contact our customer support team at support@inniva.in. We are here to assist you with any inquiries you may have.

Thank you for choosing Inniva! Your satisfaction is our priority.